At Jordanna Cota Nurse Injector, we are committed to providing safe, high-quality skincare products and supplements. Because of the nature of these items many of which are sealed for hygiene and safety reasons we have carefully structured our return and refund policies to balance customer satisfaction with safety and regulatory standards.

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1. Returns

Skincare Products & Supplements:

    •    Products cannot be returned once opened or used, for health and safety reasons.

    •    Unopened products in their original packaging may be eligible for return within 14 days of purchase.

    •    To request a return, contact us at jordannacota.rn@gmail.com with your order number and reason for return.

    •    Customers are responsible for shipping costs unless the return is due to a mistake on our part (wrong item, damaged product, or expired item).

Exclusions:

    •    Sale or clearance items

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2. Refunds

    •    Refunds will be issued once the returned item is received and inspected.

    •    Refunds are processed via the original payment method within 5–10 business days.

    •    Shipping fees are non-refundable, except in cases where we made an error.

    •    We do not issue refunds for products that have been opened, used, or altered in any way.

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3. Exchanges

    •    Exchanges are possible for unopened items in original packaging.

    •    Contact us to request an exchange, and we will provide instructions.

    •    Shipping costs for exchanges are the responsibility of the customer unless we made an error.

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4. Damaged or Incorrect Items

    •    If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

    •    Include photos of the product and packaging.

    •    We will arrange a replacement or full refund, including shipping costs.

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5. Shipping Issues

    •    We are not responsible for delays, lost packages, or damage incurred during shipping once the package leaves our facility.

    •    We recommend using tracked shipping for returns.

If you have any questions, concerns, or need assistance regarding returns, refunds, or exchanges please contact:

Email: jordannacota.rn@gmail.com

Red Deer, Alberta, Canada

We are committed to addressing your questions promptly and ensuring a safe, professional, and satisfying experience with our products and services.